This policy covers digital-only products and services related to e-commerce integrations. Examples include streaming or downloadable lessons, technical workshops, templates, code snippets, API collections, schemas, dashboards, feed/ETL recipes, and documentation bundles. Because nothing ships physically, requests revolve around access, accuracy, and technical integrity rather than parcel handling. The aim is to treat buyers fairly while protecting the value of intellectual property.

What counts as the product
Each item consists of content and the license to use that content as described on its page. Content may include video files, slide decks, configuration guides, sample payloads, Postman collections, SQL scripts, mapping sheets, and checklists. Access methods may involve a learning portal, cloud links, or secure downloads. Supporting materials, such as transcripts or captions, are part of the same purchase.

Eligibility for review
A request can be reviewed when files are corrupted, incomplete, or materially different from their description; when a course or module link fails despite basic troubleshooting; when a duplicate charge occurs; or when an incorrect item is provisioned to the account. Cosmetic differences across players, or preferences about voice, accent, or teaching style, do not indicate product fault.

Before you buy
Preview assets—curriculum outlines, sample clips, screenshots, and file manifests—are provided to help evaluate fit. Specifications on the product page state formats, approximate sizes, and required software. If unsure, ask support for clarification on compatibility or scope before purchasing, especially for enterprise integrations.

Submitting a request
Send a message with the order number, item name, and a description of the issue. Include screenshots, short screen recordings, error logs, or console messages where relevant. For access problems, confirm the email used at checkout. For file issues, list the exact filename and the step where the error appears. Do not share license keys publicly.

How requests are assessed
Support reproduces the issue, checks access logs, and verifies file hashes or build versions. If a misconfiguration is likely, you may be asked to attempt steps such as clearing cache, using an alternate browser, or re-downloading a fresh copy. Where platform status pages indicate an ongoing incident, the case remains open until normal service resumes.

Possible resolutions
When an issue is validated, typical outcomes include corrected files, alternate delivery formats, refreshed access credentials, or a comparable replacement item of similar scope. If the defect cannot reasonably be remedied, a refund may be approved. For bundles, resolution may apply to the affected component only.

License and access after refunds
If a refund is issued, the associated license ends. You agree to delete copies from local machines and cloud drives, remove code from repositories, and cease use of templates, diagrams, and datasets in ongoing work. Certification credits, badges, or completion records linked to the refunded item will be voided.

Non-qualifying situations
Requests are not considered when course content matches the published curriculum and previews; when materials have been substantially consumed or exported; when assets were purchased for scraping or redistribution; or when problems arise from unsupported environments that differ from the stated requirements.

Data protection
Evidence you share is used only to investigate the case. Logs may include IP addresses and access times to confirm delivery and usage status. Security-sensitive information such as API keys should be redacted before sending.

Updates to this notice
This document may be revised as products, platforms, and processors evolve. The version presented here reflects the current approach to handling digital refunds and returns.